Lincoln tops CSI index for second straight year
J.D. Power and Associates' 2005 Customer Service Index has again placed Lincoln in the number one spot. The CSI is based on six measures that include, among other things, in-dealership experience, service delivery, service quality and user-friendly experience. Ironically, Lincoln's success is due partly to an increase in repair work involving recalls, which accounted for 51% of all repairs, up from 39% in 2004. Recall work apparently enables dealers to offer better service because they're able to plan for and communicate the work better to customers. Lincoln also achieves a high degree of service loyalty that encourages more customers to return to the dealer for service after their warranty expires rather than going to an independent service provider. Cadillac, Saturn and Lexus, in that order, placed behind Lincoln in the CSI index.
- Can Toyota shake up design? Toyota is known for a lot of things, but one of them is not inspired design. Lexus has no real design theme tying everything together and the core products from the Toyota division are not very soul-s ...
- Reuters reports on Porsche contemplating Toyota hybrid technology Speculation about Porsche potentially using a Toyota based hybrid powerplant in their Cayenne SUV was leaked a few weeks ago. Now Reuters is reporting the two companies have indeed contacted each othe ...
- Toyota promoting Lexus in Europe Having established a strong foothold in the United States, Toyota has turned it's attention, and it's checkbook, towards Europe to promote it's Lexus brand. Over the next five years, Toyota will be sp ...
- Lavish new ways to sell cars Ed Garsten over at the Detroit News takes a deeper look into the trend of alternative sales pitches by manufacturers. A few weeks back we posted a story about the Black Eyed Peas playing a concert to ...
- Lexus RX400h on sale date announced I don't know if Lexus realizes the significance of the new on sale date for their first hybrid-SUV. But tax day, April 15, 2005, will be a joyous day for luxury car-buying environmentalists. The 9,500 ...
- Response to Porsche/Toyota union not good A rumor was reported that the Porsche Cayenne may get a version of the hybrid powertrain from the Lexus RX400H and boy-howdy has that opened a can of worms. Peter DeLorenzo from AutoExtremist.com (sec ...
- Daydreaming at Hyundai Hyundai has set some lofty goals for the end of the decade and U.S. dealers are not too sure about them. The Korean automaker wants to boost sales in the U.S. to 1 million vehicles and add a luxury br ...
- Cadillac XLR: right car, wrong badge? The XLR has a lot going for it: performance that trumps competition from Lexus and Mercedes; a magnetic ride control system that manages to keep the car flat in turns but supple over bumps; one of the ...
- J.D.Power drops another study on your head; thankfully it's just paper Or virtual paper, if you're on the Internet. J.D.'s latest APEAL (Get it? They're punning on the word "appeal," which means the ability to attract or stimulate the mind or emotions!) study judges enti ...
- Don't mess with TXS: new Toyota supercar spied Ah, speculation. Rumors are circulating regarding just what will be under the hood of this Toyota exotic— and what badge will be on top of it. A V10 tuned to recreate the power of 500 equines an ...
![[Not TiVoSafe] Motorsports Highlights: March 11-12](http://www.3autos.com/thumb/90x90/3autos.com/200603/not_tivosafe_motorsports_highlights_march_11_12.jpg "[Not TiVoSafe] Motorsports Highlights: March 11-12")
0 Responses to » Lincoln tops CSI index for second straight year
Leave your response!